Total Quality Management Activities

Approaches to “Eco Stage” Certification & “Total Quality Management Activities”

　April, 2001　 Certified as Ricoh Group’s Green Procurement Partner & Environmental Management System Partner

　December, 2006　Certified as Tamron Eco Partner

　March, 2007　 Eco Stage Level 1 certified.

　May, 2008　 Eco Stage Level 2 certified. (Authentication No.EST-197)

　June, 2014　 Eco Stage Level 3 certified. (Authentication No.EST-197)

　February, 2018　 Gave a lecture on our environmental management as a successful case at the Seminar held by Union of Japanese Scientists and Engineers

　November, 2020 　We received TQM Achievement Recognition Award 2020 from The Union of Japanese Scientists and Engineers.

　February, 2023　”TQM Seminar Introductory Course” TQM practice case presentation was held at the Union of Japanese Scientists and Engineers Building

Total Quality Management Activities

　Since we started TQM activities in 2014, we have been developing TQM activities in which every employee participates, aiming to move up to Eco Stage 3. In 2019, we renewed our management vision and policies. Since then we have been working to improve them by conducting customer and employee satisfaction surveys to further strengthen the trust relationship between our customers and employees.

Features of Our TQM Activities

　Focusing on Quality, Cost, Delivery, Morality, Safety, Environment, and Human Resource Development required for “Monozukuri Company”, we are always raising the awareness of our employees so that they can work with sense of mission and promoting activities reflecting the characteristics of respective following items.

The characteristics of our Eco-stage activities:

Quality	Improvement of Quality Assurance System and Promotion of New Technology Development to respond to higher quality requirements
	Through implementation of measures to prevent recurrence of defective products by accumulation of defect data for each process and monthly quality meetings.
	10% reduction in defects which is the most common in respective departments
	Improvement of quality by revising manuals and making a video showing quality standards for each operation
Cost	Eliminating waste and raising cost consciousness among employees by improvement activities participated by all employees.
	Reduction of unnecessary costs by reviewing direct and indirect expenses
	Overall inventory reduction
Delivery period	Management of On-time delivery rate and Quality of Business partners
Delivery period	Reduction of Lead-time by production meetings
Morality	Enhancement of all employees’ environmental awareness through “My Declaration”
	Improvement of morale such as greetings, a spirit of service, and workplace beautification through “5S Activities”.
	※5S Activities: Workplace cleaning, Factory floor point strategy, patrol, toilet cleaning, no smoking, greeting campaign, etc.
Security	Respective workers perform preventive maintenance activities through maintaining equipment by themselves.
Security	Ensuring continuous proper workplace environment and Zero Accident by implementing factory patrols.
Environment	Reduction of electricity costs through demand monitoring device and keeping them low.
Environment	Achieving and maintaining zero emissions by utilizing waste plastic recycling
Human Training	・Promotion of education for Multi-skilled workers
Human Training	・Establishment of a system for in-house instructors